1. Purpose

These terms and conditions govern access to and use of the starlings.travel website (the “Site”), owned by Starlings. The Site is a corporate channel: its purpose is to present the company and its technology solutions for travel agencies, and to let visitors get in touch with our team.

“User” means anyone who accesses the Site, browses it or uses any of its features.

2. Site operator

The Site is operated by Starlings, a technology company for travel agencies and part of Volans Group. You can reach us at help@starlings.travel.

3. Acceptance

By accessing and using the Site, you fully accept these terms in the version published at the time of access. If you do not agree with them, you must not use the Site.

Access to the Site is free and does not require registration. Some features may ask you to voluntarily provide contact details, which are handled as described in our Privacy policy.

4. Permitted use

You agree to use the Site in accordance with the law, good faith and these terms, and not for unlawful purposes or in ways that harm the rights of others. In particular, you may not:

  • alter, damage or overload the Site or the systems that support it, or attempt to access non-public areas;
  • introduce or spread malware or any code that may cause harm;
  • extract content in bulk or by automated means (robots, scraping or otherwise) without prior written permission;
  • reproduce, distribute or publicly communicate the Site’s content beyond what section 5 allows;
  • submit false data, or third-party data without their permission, through the Site’s forms;
  • impersonate Starlings or any of its team members.

Starlings may suspend access to the Site for anyone who breaches the above, without prejudice to any legal action that may apply.

5. Intellectual property

The Site and all its elements (text, photographs, illustrations, videos, source code, design, navigation structure, databases and any other content) belong to Starlings or to third parties who have authorized their use, and are protected by intellectual and industrial property laws.

The names Starlings, Wings, Wings+, Feathers, Pagos and Volans Group, together with their logos and icons, are distinctive signs of the company or its group. Reproducing or using them without prior written permission is prohibited.

Accessing the Site does not grant you any rights over these elements. You may only view, print and download copies for personal, private use, provided the content is not altered and ownership notices are not removed.

Third-party trademarks shown on the Site, including those of agencies, airlines and technology providers, belong to their respective owners and are shown for identification purposes only, without implying any affiliation or sponsorship beyond what is expressly stated.

6. Nature of the content

The information published on the Site is informational and commercial. Feature descriptions, performance data, operating figures and screenshots are illustrative and may vary depending on each agency’s configuration, the content available from suppliers and product updates.

Nothing published on the Site is a binding offer, a guarantee of results or a contractual commitment. The terms for each solution are agreed in writing with each client.

Starlings strives to keep the content up to date and accurate, but does not guarantee it is free of errors or omissions, and may change it at any time without notice.

7. Products and platform

Starlings’ solutions are provided through the platform at app.starlings.travel, access to which is reserved for client agencies and the users each agency enables.

Access to and use of that platform are not governed by this document, but by the services agreement between Starlings and each agency, which sets out the functional scope, service levels, commercial terms, each party’s responsibilities and the handling of the data the agency loads into the system.

Login credentials are personal and non-transferable. Each agency is responsible for managing them, keeping them confidential and promptly reporting any unauthorized use.

8. Links to third-party sites

The Site may contain links to external websites (social media profiles, and sites of clients, partners or suppliers) provided for reference only. Starlings does not control those sites and is not responsible for their content, privacy practices or availability. You access them at your own risk and subject to their own terms.

A link to the Site from a third-party page does not imply any relationship, sponsorship or endorsement between Starlings and the owner of that page.

9. Site availability

Starlings aims to keep the Site continuously available but cannot guarantee uninterrupted operation. Access may be suspended or limited due to maintenance, updates, technical failures, issues with hosting or connectivity providers, or force majeure.

Starlings may modify, suspend or discontinue the Site, in whole or in part, at any time and without notice.

10. Limitation of liability

The Site is provided “as is” and “as available”, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement, to the fullest extent permitted by law.

To the fullest extent permitted by applicable law, Starlings is not liable for:

  • damages arising from the unavailability or faulty operation of the Site or of communication networks;
  • decisions you make based on information published on the Site, which has the nature described in section 6;
  • the content, products or services of linked third-party sites;
  • viruses or other harmful elements introduced by third parties beyond its control;
  • use of the Site in breach of these terms.

In no event will Starlings be liable for any indirect, incidental, special, punitive or consequential damages, or for lost profits or lost data, arising from access to or use of the Site. Nothing in these terms excludes or limits any liability that cannot be excluded or limited under applicable law.

11. Data protection

Personal data you provide through the Site is handled in accordance with our Privacy policy, which forms part of these terms and which we recommend reading before using the contact forms.

12. Changes

Starlings may amend these terms at any time for operational, commercial or regulatory reasons. The current version is always the one published on this page, with its last-updated date shown at the top. Continued use of the Site after a change means you accept the new version.

13. Governing law and jurisdiction

These terms are governed by the laws of the United States of America, without regard to their conflict of laws rules.

Any dispute arising from access to or use of the Site will be submitted to the competent courts of the United States of America, without prejudice to any mandatory consumer or data protection rules that apply to you in your country of residence.

If any provision of these terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

14. Contact

For any question about these terms: